Privacy Policy

01 Overview & Privacy Pledge

At The Sugar Daddy - Brownies and Cookies, we value your trust as much as we value the artisanal quality of our bakes. This Privacy Policy outlines how we collect, store, utilize, and safeguard your personal information when you interact with our website, browse our menu, and communicate with us via WhatsApp.

We are committed to operating in full compliance with the Information Technology Act, 2000 and applicable digital privacy regulations of India. We never sell, rent, or trade your personal contact details to third-party telemarketers or advertisers.

02 Information We Collect

To provide seamless order fulfillment and swift bakery delivery across Vizag, we collect only the necessary details you provide voluntarily:

• Contact Details: Your name, phone number, and WhatsApp account handle when you start a chat or submit an order tray.
• Delivery Information: Your residential or office address, apartment or flat number, local landmarks in Vizag, and receiver's contact number.
• Order Preferences: Items ordered, special pastry instructions (e.g. eggless requests, birthday candle inclusions, or personalized greeting card text).
• Technical Analytics: Non-personally identifiable browser details, device type, and visited pages to optimize website loading speeds and responsiveness.

03 How We Use Your Data

The personal information you provide is used strictly for legitimate bakery operations:

• Processing, freshly baking, packaging, and dispatching your treats.
• Communicating order status, estimated delivery times, and invoice receipts directly on WhatsApp.
• Assisting you with custom cake designs, bulk corporate gifting, and dessert catering inquiries.
• Sharing occasional festive greetings or seasonal menu updates (you may opt out at any time).

04 Payment Security & Financial Data

Your financial security is paramount. The Sugar Daddy never requests, collects, or stores your credit card numbers, debit card PINs, CVV codes, or net banking passwords.

05 WhatsApp Communication & Privacy

When you use our website's "Order on WhatsApp" or "Treats Tray" feature, your browser initiates a direct chat with our official bakery number (+91 91821 13849). WhatsApp communications benefit from WhatsApp's proprietary end-to-end encryption.

We will only contact you regarding active orders, delivery updates, or customer support. You will never receive spam calls, automated voice blasts, or unsolicited third-party promotions.

06 Cookies & Local Browser Storage

Our website uses minimal, functional client-side storage (HTML5 Local Storage) strictly to preserve the contents of your Treats Tray while you browse between different menu categories. This storage is contained within your own device browser and does not track your online activities across external websites.

07 Information Sharing with Couriers & Delivery Partners

To ensure your brownies and cheesecakes reach your doorstep chilled and intact, we share only your name, delivery address, and phone number with our trusted delivery personnel or hyper-local courier partners within Vizag.

These delivery associates are instructed to use your contact details solely for the immediate purpose of reaching your location and handing over the order. We do not authorize any third party to store or use your information for external purposes.

08 Data Retention & Customer Rights

We retain order records solely for statutory accounting, tax compliance, and resolving potential order inquiries. As a valued customer, you have the right to:

• Request a summary of personal information we have on file for you.
• Request the correction of inaccurate contact or delivery details.
• Request the complete deletion of your customer record from our messaging database.

To exercise any of these rights, simply send a message to our WhatsApp support or visit our bakery counter.

09 Policy Updates

We may periodically update this Privacy Policy to reflect enhancements to our services, new menu offerings, or evolving regulatory guidelines. Any modifications will be posted directly on this page with an updated revision date.

10 Contact Us Regarding Privacy

If you have questions, feedback, or concerns regarding your privacy or data protection practices at The Sugar Daddy, please reach out to us: